Deliver what the customer expects – and a little bit more
Today’s modern customers expect an omnichannel customer experience, where businesses support multiple channels for customer engagement; website, chat, voice, digital and email. All with the aim of making it easy and fast for the customer to interact and get – or even find – answers themselves.
Dynamics 365 Customer Service connects support across applications and channels, so your business always has a 360-degree view of each customer’s support experience. The Sales department can follow the activity of the customer, and the Marketing team can send feedback surveys after finished support. All this, to ensure an excellent customer service experience that exceeds the customer’s expectations.