Minimize Wasted Time in the Calendar
Dynamics 365 Field Service uses IoT and predictive technology, which enables dynamic planning of service visits based on needs, rather than static scheduled visits, which sometimes prove unnecessary.
Easy access to work orders and 360-degree display of real-time data
Whether it is directions, work order information, or a 360-degree view of the customer, it is sent directly to the technicians on their mobile devices. Work orders can be viewed from any platform or location and updated by the technicians onsite in real time.
With Sales, the sales manager gets the opportunity to follow the activity on their customers’ support case, and Marketing can automatically send a satisfaction survey when the task is completed.